You have 7 days from the date of delivery to request a return.
To be eligible for a return, the item must be:
Unused, unworn, and in its original condition
In the original packaging
Accompanied by proof of purchase
Non-Returnable Items
The following items are not eligible for return or refund:
Items on sale or purchased at a discount
Gift cards
Personal care, beauty, or hygiene products (if opened or used)
Customized or made-to-order products
Return Process
Contact us at support@prestivo.com with your order number and reason for return.
Our support team will review your request and provide return instructions.
Customers are responsible for return shipping costs unless the item was defective or incorrect.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.
Shipping charges are non-refundable.
When will I get my order?
You will receive your order within 3 to 4 working days after it has been processed and dispatched.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
